self turning off computer

Jeni · 19-08-2008, 05:53 PM

my bf just installed 1gb of ram in his pc and it turns on and works fine, but then whenever a large application like wow is run the computer decides to turn off and restart.

halp!!

Ben Arner · 19-08-2008, 05:58 PM

Sounds like a typical case of static destroying the memory, or installing the memory into a live board.

Ask him if 1) he earthed himself before handling the memory, and if he was barefoot on carpet 2) he switched the computer off at the mains before installing the memory.

Jeni · 19-08-2008, 06:08 PM

yeah he did both because i was with him when he installed it.
did it in the kitchen and unplugged it all.

he replaced the new memory into the old space where he took out the old memory.

Ben Arner · 19-08-2008, 06:14 PM

Ask him to remove the new memory, and try and replicate the error. If it starts working, then send the memory back.

Neil · 19-08-2008, 06:33 PM

have you tried turning it off and on again

Karl · 19-08-2008, 06:40 PM

How much RAM does the system now have?
Is the new stick of RAM the same make as the old?

Have him try re-seating the RAM (remove it and put it back in). If there's a spare slot, have him try that slot instead.

Have him try the old RAM by itself, then the new RAM by itself, then try them again together. See what the results are.

The RAM could be fubar'd (maybe ESD damage), the sticks could be incompatible or it could be an unrelated issue that he caused while installing the RAM

19-08-2008, 05:53 PM	#1 (permalink)
Jeni No user title Join Date: May 2006 Gender: Female Location: cheshar, in the englands Age: 17 Posts: 7,694	self turning off computer my bf just installed 1gb of ram in his pc and it turns on and works fine, but then whenever a large application like wow is run the computer decides to turn off and restart. halp!! __________________

19-08-2008, 06:08 PM	#3 (permalink)
Jeni No user title Join Date: May 2006 Gender: Female Location: cheshar, in the englands Age: 17 Posts: 7,694	yeah he did both because i was with him when he installed it. did it in the kitchen and unplugged it all. he replaced the new memory into the old space where he took out the old memory. __________________

19-08-2008, 06:33 PM	#5 (permalink)
Neil Go outside. Jesus. Join Date: May 2006 Gender: Male Location: England Age: 19 Posts: 10,088	have you tried turning it off and on again __________________ you gotta spend some time, love you gotta spend some time with me and i know that you'll find, love i will possess your heart

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19-08-2008, 05:58 PM	#2 (permalink)
Ben Arner Has settled in nicely Join Date: Nov 2006 Gender: Male Location: UK Posts: 6,723	Sounds like a typical case of static destroying the memory, or installing the memory into a live board. Ask him if 1) he earthed himself before handling the memory, and if he was barefoot on carpet 2) he switched the computer off at the mains before installing the memory.

19-08-2008, 06:14 PM	#4 (permalink)
Ben Arner Has settled in nicely Join Date: Nov 2006 Gender: Male Location: UK Posts: 6,723	Ask him to remove the new memory, and try and replicate the error. If it starts working, then send the memory back.